Refund and Returns Policy for Lumotis Car Care Products
At Lumotis, we are committed to ensuring your satisfaction with our car care products. If for any reason you are not happy with your purchase, we have outlined our refund and return policy to make the process as smooth as possible. Please read this policy carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The return must be initiated within 14 days of receiving the product.
- Proof of purchase (order confirmation or receipt) is required to process your return.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Used or opened products.
- Custom or personalized items.
- Clearance or final sale items.
If your product is damaged or defective upon arrival, please contact our customer service team for assistance.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@lumotis.xyz with your order number, a description of the reason for the return, and any relevant photos if the product is damaged or defective.
- Receive Authorization: Once your return request is approved, we will provide you with instructions and a return authorization number.
- Ship the Product: Pack the product securely in its original packaging and send it to the return address provided. Please note that customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refund Process
Once we receive and inspect your returned product, we will notify you via email regarding the status of your refund. If your return is approved, the refund will be processed within 7 business days and issued to the original payment method used at checkout.
- Refund Amount: The refund will cover the cost of the product, minus any shipping fees. Shipping fees are non-refundable unless the product is defective or an error was made by Lumotis.
- Refund Timeframe: Depending on your payment method, refunds may take 3-5 business days to appear in your account.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at info@lumotis.xyz within 14 days of receiving your order, and we will guide you through the exchange process.
6. Return Shipping Costs
- Customers are responsible for paying return shipping costs unless the product is defective or an error was made in the order.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@lumotis.xyz. Provide a description of the issue along with any photos, and we will arrange for a replacement or refund, including covering the return shipping costs.
8. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please take the following steps:
- Check your bank account or credit card statement.
- Contact your credit card company or bank, as there may be a processing delay.
- If you’ve completed these steps and still haven’t received your refund, contact us at info@lumotis.xyz for further assistance.
9. International Returns
For international returns, customers are responsible for any additional customs duties, taxes, or fees that may be imposed during the return process. Refunds will be processed once the product is received by Lumotis, and any customs fees or charges are the responsibility of the customer.
10. Changes to the Refund and Returns Policy
Lumotis reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.
11. Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us at:
Phone: (708) 748-3727
Address: 22038 Jillian Ct Richton Park, Illinois(IL), 60471
Email: info@lumotis.xyz