Sales Policy for Lumotis Car Care Products

At Lumotis, we aim to provide a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions regarding the purchase of our car care products. Please read this policy carefully before placing an order. By purchasing from our website, you agree to these terms.

1. Pricing and Product Availability

  • Pricing: All prices are listed in USD and are subject to change without prior notice. We strive to ensure that all pricing information on our website is accurate, but errors may occasionally occur. If an error is found in the pricing of a product, we will inform you and give you the option to reconfirm or cancel your order.
  • Product Availability: While we aim to keep our inventory up to date, product availability is not guaranteed. If an item is out of stock, we will notify you as soon as possible and offer a refund or recommend a similar product.

2. Order Process

  • Placing an Order: Orders can be placed online through our website. You will receive a confirmation email with your order details once your purchase is successfully processed.
  • Order Confirmation: Once an order is placed, you will receive an order confirmation email that includes your order number, product details, and the estimated shipping time. Please review this information to ensure accuracy.
  • Order Cancellation: You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Once shipped, cancellations are not permitted, but you may proceed with a return (refer to the Return Policy).

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Online Payments: PayPal and other secure online payment methods.

Payment must be made in full before your order is processed. In the event of a payment issue, your order will be placed on hold, and we will contact you to resolve the problem.

4. Shipping and Delivery

  • Shipping Options: We offer both domestic and international shipping. The available shipping options and costs will be displayed during the checkout process. Delivery times vary based on location and shipping method chosen.
  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Shipping Delays: While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances.

5. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy. We offer a 14-day return period for unused and unopened items.

6. Product Warranty

Many of our car care products come with a manufacturer’s warranty. Warranty terms vary by product, so please refer to the product description for specific warranty information. If you experience any issues, contact us for assistance, and we will facilitate any warranty claims.

7. Promotions and Discounts

  • Promotional Offers: From time to time, we may offer special promotions, discounts, or coupon codes. These promotions are subject to specific terms and may have an expiration date. Discounts cannot be applied to past purchases.
  • Limitations: Some promotional offers may not be combined with other discounts or applied to certain products. Please read the specific terms of the promotion to ensure eligibility.

8. Sales Tax

Sales tax is applied based on the shipping address provided during checkout. The applicable tax rate is determined by local and state regulations, and it will be calculated at the time of purchase.

9. International Sales

  • Customs and Import Fees: For international orders, the recipient may be responsible for customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in our prices or shipping costs and must be paid by the customer upon delivery.
  • Shipping Times: International delivery times vary depending on the destination and customs clearance. While we provide estimated shipping times, delays may occur due to customs processing.

10. Customer Support

If you have any questions or need assistance with your purchase, our customer support team is available to help. You can contact us via:

  • Phone: (708) 748-3727
  • Address: 22038 Jillian Ct Richton Park, Illinois(IL), 60471
  • Email: info@lumotis.xyz

11. Changes to the Sales Policy

Lumotis reserves the right to modify this Sales Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms regularly. By continuing to use our services, you agree to any updated terms.

12. Governing Law

This Sales Policy is governed by the laws of the State of California, USA. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts in California.